RETURN AND REFUND POLICY
We offer Returns on unopened or unused items within 7 days of delivery. Please note that if the item is not faulty you the customer will have to pay the return fee. We do not offer exchanges so if you wish to order a different length, colour or style you will first have to return your existing item for a full refund, and then re-order via our website. We do not offer refunds or exchanges on wig orders unless it was delivered faulty. This does not affect your statutory rights or our quality guarantee.
In case of refunds related to any of the product purchased from our website, the amount can only be refunded back to the same credit, debit card or PayPal account that you used to make the purchase initially. All the refunds take a minimum of 5 to 10 working days from the date when the refund request is posted. If a refund request is for any damaged or lost parcel, the refund will not take place until the couriers provide us with their feedback after their investigation. If a refund is requested for any faulty product which is covered by a manufacturer’s warranty, the refund shall take place only after getting a feedback from the manufacturer.
To return an item, you must first email us at email@example.com stating your reasons for return. Your item must be unused and in the same condition that you received it. It must also be in the original packaging to be eligible for a return and refund. You will be responsible for paying for your own shipping costs for returning your item. We recommend you send it back via a tracked and signed service, so that there is proof that the item has arrived back to us. We will not be responsible for any return items that is lost in the post. Once we have received your return, we will process your refund.
Our policy lasts 7 days. If 7 days have gone by since your item was delivered, unfortunately, we can’t offer you a refund.
In the event of a Damaged or faulty item:
Start by sending us an email to firstname.lastname@example.org with images of the damaged item. We will advise whether the item can be rectified and access whether the damage was indeed our fault. In the rare instance it was our fault, we would ask that you send your item back to us. Once your Item is received and inspected, we will then proceed to offer you an exchange or a full refund. This policy lasts 7 days after your purchase. If 7 days have gone by since your item was delivered, unfortunately, we can’t offer you an exchange or a refund. Please note that hair that has been coloured, dyed or bleached is exempt from this policy as we cannot take responsibility for colour damaged hair.
Please not that we cannot accept returns on items such as lipstick, creams, and nail vanish, etc. if the seal is broken.
For quality control we will inspect all items and take pictures of them before we send them out to our customers.