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FAQ

Do I need to signup to purchase products?


You are not required to as you can check out as a guest, but creating an account with L'S Hair and Beauty is quick and easy. It will allow you to move through our checkout quicker for your future orders. You can also store multiple shipping addresses, gain access to your order history, and much more.




What do I do if I forget my password?


You can click on the Forgot Password link and enter your username or email address. We will then email it to you right away! Please check your spam/junk folder if you don't see it within a few minutes.




Which Payment methods are accepted?


We accept all major credit cards such as Visa and Master Card. All payments are processed securely through PayPal's encrypted payment page.




How safe is it to use my credit card here?


All payments are processed securely through PayPal's encrypted payment page. Which uses the latest and greatest in security technology! A SSL certificate is used to secure the payment page and API endpoints.




How long will it take for delivery?


You will normally get your package within 1 to 3 business days if in the USA anywhere else worldwide takes between 9 to 16 business days... Unless of course there is some adverse weather condition or other issues that arise with delivery company services, as we cannot prevent those. There may also be delays due to COVID19




How do I get a refund?


To receive a refund, all you would need to do is to email or call us to let us know you want to return your item. Please note that the item should be in the same condition as received. Once we receive it back in the mail from you and have confirmed that it is still in the same new, unused condition that we sent it to you in, we will then refund your payment method that you used when you made your initial purchase. We strongly recommend getting a tracking number and shipping insurance from the shipping company you choose to return with. We are not responsible for any lost, damaged, or stolen goods that are sent back to us for any returns or exchanges. If you obtain a tracking number, please email us the tracking number so we can also be on the lookout for your return as well. All shipments to us are your responsibility and we will not pay for return or exchange shipping costs unless it was a mistake on our part and/or you received incorrect items. Only then will we cover the return shipping costs by emailing you a shipping label that can be printed out and put on a box/bag to ship back to us with.




How do I return or exchange an item?


To return or exchange any item, all you need to do is to email us to inform us that you want to return or exchange your item, please note the item should be in the same condition as you received it (unused undamaged). Once we receive it in the mail from you and have confirmed that it is still in the same new, unused condition that we sent it to you in, we will refund your payment method that you used when you bought it from us or ship you the items you want in exchange. If there is a cost difference for the exchange, we will either refund you the difference or you will be required to pay the additional price if it costs more for the items you want to exchange. Orders will not be shipped to you until any additional costs are paid. We strongly recommend getting a tracking number and shipping insurance from the shipping company you choose to return with. We are not responsible for any lost, damaged, or stolen goods that are sent back to us for any returns or exchanges. If you obtain a tracking number, please email us the tracking number so we can also be on the lookout for your return as well. All shipments to us are your responsibility and we will not pay for return or exchange shipping costs unless it was a mistake on our end and/or you received incorrect items. Only then will we cover the return shipping costs by emailing you a shipping label that can printed out and put on a box/bag to ship back to us with.




What is the difference between Indian Remy Hair, Brazilian Remy Hair, Peruvian Remy Hair and Malaysian Remy Hair?


1 Brazilian hair is straight or wavy, course, has high lustre, and holds curls well. 2 Malaysian hair is wavy, silky, very shiny, and holds curls well. 3 Indian hair is wavy /curly, soft and has high lustre, and holds curls well. 4 Peruvian hair can be straight, wavy, or curly, is silky has medium lustre, and holds curl well.

Indian Remy Hair: Collected from the Tiraptu temples in Southern Asia where women go to donate their hair for spiritual and religious purposes, Indian hair is the most accessible and versatile hair available. Naturally fine to medium in thickness, this hair is normally dark in colour yet is easily colour-lifted to blonde and other, lighter hair tones. Indian Hair is also naturally thick and straight and is great for straight, shiny, and sleek hairstyles. It is available in curly, wavy, and straight styles and blends in great with many individual's natural hair textures. Anti-frizz products are recommended in areas where humidity is high. Brazilian Remy Hair: Brazilian Hair is hair donated from women of the small and rural places within Brazil and is currently the most in-demand hair texture on the market for many reasons. Brazilian Hair is genetically diverse but tends to be natural and shiny in appearance and is very versatile, thick, and durable, yet soft and smooth to the touch. This hair also tends to blend in with most individual's natural hair textures and does not require any special maintenance. It is available in curly, wavy, and straight styles and often holds curls longer than Indian Hair. Peruvian Remy Hair: Peruvian Hair originates from the women of the remote villages of Peru who have donated their hair and tend to be thicker and course in texture than Brazilian and Malaysian Hair. A true and ultimately multipurpose hair, its soft and lightweight qualities allow a highly manageable and feathery, natural, luxurious, and voluminous look. It is available in curly, wavy, and straight styles and is very versatile in each style. Malaysian Remy Hair: Malaysian Hair originates from the women of Malaysian decent who have donated their hair to Malaysian temples for religious or financial purposes. Malaysian hair is more dense, thick, heavier, softer, shiner, and silkier than Indian Hair. It is great if you are you looking for a natural wavy or curly look. It is available in curly, wavy, and straight styles.




What is a lace closure?


Lace closures are thin hair pieces made of lace which are only a few inches long and wide so that they lay flat on your head. Lace closures ensure that all of your hair is being protected while you colour and blend the textures of your weave, allowing for endless colouring and hair dyeing without all of the problems and worries of colour blending with your own natural hair.